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CUSTOMER ADVISORY: Adjusted delivery lead time

CUSTOMER ADVISORY: Adjusted delivery lead time

As we continue to adjust how we function in the new normal amidst the everyday changes brought about by the ongoing pandemic, please be informed of new delivery lead time adjustments as of July 10, 2020 per advise of our partner couriers.

Please see below for latest update on delivery lead time in your area.

Delivery Location Leadtime
NCR 3-6 Days
Luzon* 6-9 Days
Visayas 9-12 Days
Mindanao 11-14 Days


*Except for the following areas:

- Puerto Princesa – 11 – 14 Days

- Batanes - 27 - 30 Days

- Coron – 18 – 20 Days

- Bicol Area - 7 - 12 Days

NOTE: Subject to change depending on latest developments. Areas affected by local or barangay lockdowns may still experience extended delivery delays.


For any concerns, you may contact us from Monday – Saturday (9AM to 6PM) via email, online chat, or thru our temporary hotlines:

0956-1506782 (GLOBE)
0928-7257008 (SMART)


Keep safe, Sophienistas!